How do I return my samples to you?
There are three options:
- We operate a 24/7 365 sample reception service, so if you’re local, you can drop it into our reception, however for security reasons please phone in advance (during normal office hours) to let us know who will be dropping the sample off and an approximate time.
- Using your own courier. Please contact us to confirm your choice so we can plan for your sample’s arrival.
Other FAQs
Is there a risk of the sampler contaminating the samples?
How should I decontaminate equipment?
Why are sampling points spread around the pond?
Why is 600ml of pond water collected when only 90ml is sent for analysis?
Why is the water column mixed before sampling?
Does it matter if I collect plant material, zooplankton in my water sample?
Why should sediment be avoided?
What happens if my samples contain a lot of sediment?
Does it matter if algae is present in the sample?
What happens if some of the solution in the 50ml tube spills?
How long can kits be kept prior to sampling?
How do I return my samples to you?
I have kits left over what should I do with them?
My kits were not collected by the courier when expected - will they still be okay?
Do the samples degrade during transit to the laboratory?
Don't forget our customer services team are on hand to provide any help and assistance you might need. Please don't hesitate to call us, our friendly and experienced advisers will be pleased to answer any questions you might have about our services.