How do I return my samples to you?
You can return your samples to us by courier (this is not included in the price) or you may drop them off at our testing laboratory.
Option 1: Your preferred courier
We receive courier deliveries at our laboratory during working hours*. Please remember to tell us if you are using this option so we know when to expect your sample(s) and do not courier samples to us overnight on Friday as we cannot receive commercial courier deliveries over the weekend. The samples, which need to remain cool, will be held at a courier depot over the weekend at an unknown temperature.
Option 2: Drop off at our laboratory
It may be possible, if you have made arrangements with us in advance, for you to deliver your samples to us directly to our laboratory.
Please ensure that you follow the return packaging guidelines on the reverse of the sample return form. All samples are checked on arrival to ensure that they are in a suitable state to be tested.
*Monday to Friday 8:30am-4:30pm.
Other FAQs
Is there a risk of the sampler contaminating the samples?
How should I decontaminate equipment?
Why are sampling points spread around the pond?
Why is 600ml of pond water collected when only 90ml is sent for analysis?
Why is the water column mixed before sampling?
Does it matter if I collect plant material, zooplankton in my water sample?
Why should sediment be avoided?
What happens if my samples contain a lot of sediment?
Does it matter if algae is present in the sample?
What happens if some of the solution in the 50ml tube spills?
How long can kits be kept prior to sampling?
How do I return my samples to you?
I have kits left over what should I do with them?
My kits were not collected by the courier when expected - will they still be okay?
Do the samples degrade during transit to the laboratory?
Don't forget our customer services team are on hand to provide any help and assistance you might need. Please don't hesitate to call us, our friendly and experienced advisers will be pleased to answer any questions you might have about our services.